Write a 750-1050 word paper that explains the importance of…

Write a 750-1050 word  paper that explains the importance of training and support after software is implemented. Describe the methods whereby training materials can be delivered to the users of the software system. Explain the ways in which software can be supported after it is implemented/released. Incorporate additional research or academic information to support your paper. Format your paper according to APA guidelines. Purchase the answer to view it Purchase the answer to view it Purchase the answer to view it

The Importance of Training and Support after Software Implementation


The successful implementation of software within an organization is crucial for its efficiency and productivity. However, the implementation process is not complete once the software is installed and operational. Training and ongoing support are essential to ensure that users can effectively utilize the software and maximize its potential benefits. This paper aims to explore the importance of training and support after software implementation, discussing the methods of delivering training materials and the ways to provide ongoing support. The paper will incorporate additional research and academic information to support the argument.

Importance of Training after Software Implementation

Training after software implementation is necessary to ensure that users have the knowledge and skills required to utilize the software effectively. Without proper training, employees may struggle to use the software efficiently, leading to reduced productivity and potential errors. It is important to note that training should not be limited to the initial implementation phase but should be ongoing to accommodate for updates and new features.

Training should be tailored to the specific needs and roles of users within the organization. Different individuals will require different levels of training depending on their responsibilities and skill levels. Therefore, a comprehensive training program should be developed that covers the basic functionalities of the software as well as more advanced features.

Methods of Delivering Training Materials

There are several methods by which training materials can be delivered to users of the software system. These methods include:

1. On-site Training: On-site training involves a trainer physically going to the organization’s premises to conduct training sessions. This method allows for direct interaction between the trainer and the trainees, enabling immediate clarification of doubts and hands-on practice.

2. Online Training: Online training utilizes web-based platforms and resources to deliver training materials. This method offers flexibility as users can access the training materials at their own convenience. Online training may include video tutorials, virtual classrooms, and interactive modules.

3. User Manuals and Documentation: User manuals and documentation provide written instructions and guidelines for users to refer to at their own pace. These materials should be comprehensive and easy to understand, providing step-by-step instructions on how to perform different tasks using the software.

4. Peer-to-Peer Training: Peer-to-peer training involves experienced users within the organization sharing their knowledge and expertise with others. This method encourages a collaborative learning environment and allows for the exchange of insights and best practices.

It is important to note that a combination of these methods may be the most effective approach, as different individuals may respond better to different learning styles.

Ways of Supporting Software after Implementation/Release

After software implementation, ongoing support is crucial to address any issues or challenges that may arise. The support system should be easily accessible to users and provide timely assistance. Some ways in which software can be supported after implementation or release include:

1. Helpdesk or Support Tickets: Setting up a dedicated support system with a helpdesk or support ticket system allows users to raise their queries or issues, which can then be addressed by the support team. This system ensures that all user requests are tracked, managed, and resolved efficiently.

2. User Communities and Forums: Creating user communities or forums where users can interact with each other and share their experiences with the software can be beneficial. This enables users to seek solutions to common issues from their peers and encourages knowledge-sharing within the organization.

3. Software Updates and Patches: Regular software updates and patches should be provided to address any bugs or improve functionality. These updates should be communicated clearly to users, highlighting the changes and any necessary actions they need to take.

4. Training Refreshers and Advanced Training: To ensure that users stay up-to-date with the software and its evolving features, training refreshers and advanced training sessions can be offered. These sessions can cover new functionalities, shortcuts, or best practices that users may not be aware of.


In conclusion, training and support after software implementation play a vital role in ensuring the successful utilization of software within an organization. Training provides users with the knowledge and skills required to effectively use the software, while ongoing support addresses any issues or challenges that may arise. By utilizing a combination of methods such as on-site training, online training, user manuals, and peer-to-peer training, organizations can provide comprehensive training materials to their users. Similarly, providing a support system through helpdesk or support tickets, user communities, software updates, and advanced training ensures that users can seek assistance when needed and stay up-to-date with the software’s capabilities. Overall, investing in training and support after software implementation is crucial for optimizing productivity and maximizing the benefits of the software within an organization.