BUS 508 Assignment 3 Using Teams in Production and Operation…

Using Teams in Production and Operations Management: Boeing Co.


In the dynamic and competitive business environment, organizations are constantly seeking ways to improve their productivity and efficiency. One effective strategy that many companies have adopted is the use of teams in production and operations management. Teams offer several advantages, such as increased collaboration, improved problem-solving skills, and enhanced employee motivation. This paper aims to analyze how Boeing Co. utilizes teams in its production and operations management and evaluate the effectiveness of these teams.

Overview of Boeing Co.

Boeing Co. is a multinational corporation that specializes in the manufacturing of aircraft, missiles, satellites, and other aerospace products. With its headquarters in Chicago, Illinois, the company has a strong presence in the global aerospace industry. Boeing operates through various divisions, including Boeing Commercial Airplanes (BCA), Boeing Defense, Space & Security (BDS), and Boeing Global Services (BGS). With a workforce exceeding 140,000 employees worldwide, Boeing is committed to delivering innovative products and services to its customers.

Team-based Approach in Production and Operations Management

Boeing recognizes the importance of teamwork in its production and operations management. The company has implemented a team-based approach in various aspects of its operations. For instance, in the production of aircraft, Boeing utilizes cross-functional teams that consist of individuals with diverse skills and expertise. These teams work together to design, develop, and manufacture aircraft, ensuring that all aspects of production are well-coordinated and efficient.

Additionally, Boeing encourages collaborative teamwork among its employees to achieve operational excellence. In its production and assembly facilities, the company emphasizes the use of self-managed teams. These teams are responsible for managing their own work processes, making decisions, and solving problems effectively. Through this approach, Boeing empowers its employees and promotes a culture of ownership and shared responsibility.

Benefits of Team-based Approach

The use of teams in production and operations management offers numerous benefits to Boeing. Firstly, teams encourage collaboration among employees, enabling them to share knowledge, skills, and experiences. This collaboration leads to the development of innovative ideas and solutions, promoting continuous improvement within the organization.

Secondly, teams enhance problem-solving skills, as different team members bring diverse perspectives and expertise to the table. With a multidisciplinary team approach, Boeing is better equipped to address complex operational challenges. The collaborative nature of teams also fosters a culture of learning and development, as employees gain exposure to new ways of thinking and problem-solving.

Furthermore, teams promote employee motivation and engagement. By involving employees in decision-making processes and providing them with autonomy, Boeing ensures that its employees feel valued and empowered. This sense of ownership and involvement motivates employees to perform at their best, leading to increased productivity and efficiency in operations.

Challenges and Solutions

While the use of teams in production and operations management has numerous advantages, it is not without its challenges. One common challenge is the potential for conflicts and disagreements within teams. Differences in opinions, work styles, and personalities can lead to interpersonal conflicts that can hinder team performance.

To address this challenge, Boeing emphasizes the importance of effective communication and conflict resolution skills. The company provides training and resources to its employees to enhance their communication and collaboration abilities. Additionally, Boeing encourages the establishment of clear team goals and guidelines, ensuring that every team member understands their roles and responsibilities.

Another challenge that Boeing faces is the potential for coordination and coordination issues. In a complex manufacturing process like aircraft production, it is crucial to ensure that all team members are well-coordinated and work together seamlessly. Lack of coordination can result in delays, errors, and inefficiencies, impacting the overall production process.

To overcome this challenge, Boeing leverages technology and process improvement initiatives. The company invests in advanced production planning and control systems, as well as state-of-the-art communication tools. These technological advancements help in streamlining communication and coordination among team members, enabling them to work together more effectively.


In conclusion, Boeing Co. recognizes the importance of teams in production and operations management. Utilizing cross-functional teams and self-managed teams, Boeing promotes collaboration, problem-solving, and employee engagement. The use of teams offers several advantages, such as increased productivity, enhanced problem-solving skills, and improved employee motivation. However, challenges such as conflicts and coordination issues need to be managed effectively. Through effective communication, training, and the use of advanced technology, Boeing addresses these challenges and leverages teams to achieve operational excellence.